Customer service in a medical setting has a unique set of challenges specific to providing first-rate healthcare and patient satisfaction.
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Customer service in a medical setting has a unique set of challenges specific to providing first-rate healthcare and patient satisfaction. Among these challenges are such issues as patient privacy, high volume, and management of people in crisis. Unlike customer service interactions conducted in non-medical settings, those involving patients and their families are additionally stressful because of their reasons for needing medical attention.
Most companies accept, the idea that “the customer is the boss,” that he or she is a ‘king’ or ‘queen’ (or at least a prince or princess!) They talk about the customer always being right. They say,…that the customer is “our reason for existing” as an organization. Yet despite these claims, how is the service given? Often, not great. At Eatimad, we have an absulote understanding as to how vital Customer Service in Healthcare is. Customer service in Healthcare is the lifeline of any healthcare facility.
Eatimad Training Insitute DMCC offers the Customer Service in Healthcare in Dubai, Abu Dhabi and all over the UAE.
Eatimad’s Customer Service in Healthcare in Dubai, Abu Dhabi and the UAE is approved for 5 CME by the DOH Abu Dhabi and is recognised by Dubai Health Authority (DHA) and the Ministry of Health (MoH).
The more CME Courses you register, the lesser you pay – BIG DISCOUNTS! await for you.